In traditional AIops systems, Root Cause Analysis (RCA) is done using System Performance data only which is unidirectional. It does not take into account the user experience. So it does not tell the root cause for a poor user experience. ZIFGen Panoramaa, powered by watsonx.ai, deploys a bi-directional analysis in which it considers both System performance data and user experience data. It correlates both data and finds the root cause for a poor user experience. The output of the analysis is given in an easily understandable text with clear references to the correlations that were found.

The Panoramaa uses Generative AI feature offered by Watsonx.ai which adapts to IT infrastructure monitoring space very well.